The energy sector has granted customers more rights in the wake of the crisis. Is the market starting to lose its way?

The year 2025 can be characterized as a period of stabilization and adaptation of the energy market to a new regulatory environment, but also as a year that brought a number of new challenges for energy suppliers. The energy market continues to cope with the consequences of extraordinary events of previous years; however, the main challenge is no longer the energy crisis itself, but rather the environment that has remained after it. "Suppliers today operate in a market shaped by a number of legislative amendments, strengthened consumer protection, and increasing demands on internal processes and compliance," says a partner at law firm PORTOS Milan Kučera in a commentary.

The events of previous years primarily acted as an impetus to reconsider the regulatory framework and to amend the rules by which the energy market operates. These changes can no longer be regarded as exceptional or temporary. On the contrary, they have become part of the new market functioning standard, to which suppliers must adapt in the long term and within which they must set both their business processes and internal processes.

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